Providing a new way for customers to communicate with the Swiss luxury watchmaker, this collaborative project between IWC and Facebook’s Messenger team and Creative Shop is designed to emulate the personal experience offered by an IWC boutique, via a virtual one-to-one messenger chat with a virtual advisor. Customers using the Chatbot are among the first to discover the luxury watchmaker’s new collection. As well as being able to ask for tailor-made recommendations based on their own responses, exclusive clips of the latest watches on a model’s wrist will give the impression of a digital ‘try-on’. The platform can also be used to book appointments in one of 10 selected boutiques for a specified date in the future, to contact a concierge directly, buy, or pre-order watches online.
“IWC has always looked to offer its customers valuable, innovative experiences,” explained Dominic Weir, Chief Digital Officer at IWC Schaffhausen. “Digital development throughout the customer journey is close to our hearts, and it’s a commitment which seems more relevant than ever. It allows us to be here for customers, as we always have been, providing the same high-quality experience they expect.”
Now live on https://m.me/IWCwatches, the Chatbot initially runs as a pilot in Switzerland, Germany, France, the United Kingdom, Italy, the United States and Singapore, but is expected to be rolled out across other territories in the future.
Both pioneers in their fields, Facebook and IWC partnered as recently as August 2019 on a project to share the Silver Spitfire’s expedition with as many people as possible worldwide. The two brands successfully broadcast jointly and in real-time as the historic spitfire took to the air to begin its record-breaking round-theworld flight. An audience of over 200,000 people tuned in to the stream via Facebook’s online and mobile platforms, while thousands more watched on digital displays at Paris-CDG Airport.
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